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Product Questions
Question:
I saw the Tuk Me In in your booth at a recent show. How can I order one?
Answer:
We're working on adding the Tuk Me In to our online store. In the meantime, send an email through our Contact us page and we can contact you to take your order.
Question:
Is there anything other than corn in the 
?
Answer:
We are happy to say that there is nothing more than natural, ultra-clean feed corn in our microwavable products. We stick with corn because it doesn't develop mildew or allergens, nor does it decay like many of our competitor's products.
Question:
Is the scented?
Answer:
products do have a faint scent of popcorn after heating, but no other scents - natural or artificial - are added.
Question:
Will the corn in the pop?
Answer:
products are made with an ultra-clean feed corn, which is separated from the cob after it has been dried to exact government standards. The corn cracks naturally as it is removed from the cob, so it will not build up the pressure that makes popcorn pop. This small crack allows the moisture to escape from the corn kernel as it heats, which provides the moisture that makes our so effective for pain relief.
Use and Care Questions
Question:
How long should I heat my ?
Answer:
Heating times will vary, depending upon the microwave. We recommend you start with a minimum time of one minute and increase by 30-seconds until it reaches the desired temperature. Spread the corn out as evenly as possible to ensure most efficient heating of your .
Question:
My has a lot of moisture on the outer cover after I heat it. Is this common?
Answer:
You'll find that the natural corn filling in the releases moisture that may leave clothing or other fabrics damp. This will dissipate slightly over time; however, the moisture is one of the benefits of the . Moist heat penetrates more deeply into muscles and tissue to relieve your pain and it moisturizes the skin in the process. The moisture in the corn also helps to ensure that repeated heating won't cause a fire hazard.
If you find that your is too moist, we recommend that you reduce the heating time. We also suggest that you use care when applying your new over delicate fabrics. Over time, the moisture will be less noticeable.
Question:
What if I don't have a microwave to heat my ?
Answer:
While the microwave is the most efficient way to heat your , you will also be able to enjoy the benefits of the warm, soothing corn heating pad by heating it in a tightly covered pan - ideally a dutch oven - in a 300° F oven for 10 minutes or until desired temperature is reached. After the first 10 minutes, we suggest checking the temperature every two to three minutes to ensure that your doesn't get too hot.
Another option is to heat your in a cooling oven after you've used it for cooking! Again, use a tightly sealed pan and check it frequently to ensure the right temperature. This is a great way to capture the warmth without using additional electricity.
Question:
Can I wash my ?
Answer:
You can wash the removable outer cover of your . Simply remove the cover from the inner liner and wash as directed on the label. You'll find it most convenient to replace the cover after washing by turning it inside out, grasping the corn-filled liner with your hand inside the cover, and folding it over the liner, turning it right-side out again. Do not wash the corn-filled liner.
Sales and Customer Service Questions
Question:
Where can I find products?
Answer:
products are available for sale through this website, community and regional events, and retail locations.
We are proud to announce that as of April 23, 2010, our 100% cotton flannel products are available at our first retail location:
169 Winslow Way E
Bainbridge Island, WA 98110
Phone: 206-842-2759
As we add retail locations, we will provide location information on this FAQ page and our Links page.
We also take products on the road at community and regional fairs and events in the Pacific Northwest. Past events have included the Puyallup Spring Fair, WSU Mom's Weekend Craft Fair, Bainbridge Island Healthy Living Expo and the NW Women's Show. Keep an eye on this page for future events!
If you are organizing an event and feel our products would be a valuable addition to your vendor booth line-up, please contact us at 877-4AHUGGLE or email us through our Contact us page.
Question:
I'm a retailer. How can I offer products in my store?
Answer:
We have a great first-time purchase offer for retailers, and would love to hear from you. Please contact us at 877-4AHUGGLE or email us through our Contact us page.
Didn't find the answer to your question? Contact us with your question here. We'll get back to you as soon as possible. Thanks!